Frequently Asked Questions

We're based in Randburg and regularly work across Ferndale, Olivedale, Northriding, Blairgowrie, Cresta, Fontainebleau and the wider surrounding area. If you're just outside these suburbs, call us and we'll confirm.

For repairs, we prioritise same-day or next-day callouts where possible. New installations are usually booked within the same week. We'll always give you a realistic time frame rather than an open-ended promise.

Pricing is confirmed upfront based on what you describe before anything is booked, so you know what to expect before we arrive.

In most cases, yes. Error codes usually point to a specific fault — a knocked dish, a failing LNB, a cable issue — that we test for and repair, rather than needing to start from scratch.

Both. We handle single-home installs and repairs as well as communal systems for complexes, estates, guest houses and offices, and we're used to coordinating with body corporates and managing agents.

Yes. We check your existing dish and cabling first, since many setups only need a Smart LNB and the new decoder rather than a full new installation.

An extra point shares one decoder's signal to a second TV showing the same channel. XtraView uses a second decoder so each screen can show a different channel, on one subscription.

Yes, our workmanship is guaranteed. If something we installed or repaired isn't right, get in touch and we'll come back to sort it.